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Evidence Guide: DEFPS002 - Conduct a mental health screening interview

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

DEFPS002 - Conduct a mental health screening interview

What evidence can you provide to prove your understanding of each of the following citeria?

Prepare for a mental health screening interview

  1. Relevant documents are gathered and prepared in accordance with organisations instructions.
  2. Verbal brief on the purpose and process of the mental health screening interview is provided to clients.
  3. Psychological screening questionnaire in administered to client, and scored in accordance with relevant instructions.
  4. The psychological record of the client is reviewed prior to the screening interview, as required based on findings of screening questionnaire.
Relevant documents are gathered and prepared in accordance with organisations instructions.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Verbal brief on the purpose and process of the mental health screening interview is provided to clients.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Psychological screening questionnaire in administered to client, and scored in accordance with relevant instructions.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

The psychological record of the client is reviewed prior to the screening interview, as required based on findings of screening questionnaire.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Conduct a mental health screening interview

  1. The screening interview tool is used to guide the interview process and record client responses.
  2. Communication techniques are applied, as necessary, to encourage cooperation and the honest exchange of information relevant to the purpose of the interview.
  3. The principles of a screening interview are applied to establish an environment of trust and mutual respect.
  4. Negative responses and conflict are handled constructively and effectivel.
  5. Client behaviour and responses are observed and noted for further exploration.
  6. Questioning is used to determine moods, emotions and areas of concern of the client in accordance with guidelines.
  7. Key issues and client concerns are determined and recorded in accordance with guidelines.
  8. Clients in crisis are recognised and responded to in accordance with guidelines.
  9. Referral options and screening outcomes are considered and discussed with the client in accordance with guidelines.
  10. Education or support options are outlined to the client as required.
  11. Interview is concluded in a sincere, courteous and friendly manner in accordance with guidelines.
The screening interview tool is used to guide the interview process and record client responses.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Communication techniques are applied, as necessary, to encourage cooperation and the honest exchange of information relevant to the purpose of the interview.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

The principles of a screening interview are applied to establish an environment of trust and mutual respect.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Negative responses and conflict are handled constructively and effectivel.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Client behaviour and responses are observed and noted for further exploration.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Questioning is used to determine moods, emotions and areas of concern of the client in accordance with guidelines.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Key issues and client concerns are determined and recorded in accordance with guidelines.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Clients in crisis are recognised and responded to in accordance with guidelines.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Referral options and screening outcomes are considered and discussed with the client in accordance with guidelines.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Education or support options are outlined to the client as required.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Interview is concluded in a sincere, courteous and friendly manner in accordance with guidelines.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Perform post-mental health screening interview administration

  1. Notes made during interview and other relevant information is retained and recorded in accordance with organisational requirements.
  2. Psychology screening record is completed in accordance with organisational requirements.
  3. Referral to mental health professional is prepared and submitted in accordance with organisational requirements.
  4. Verbal feedback is provided to mental health professional about the clients identified issues and concerns.
  5. Individual psychology documents are updated, stored and/or returned in accordance with organisational privacy and security requirements.
Notes made during interview and other relevant information is retained and recorded in accordance with organisational requirements.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Psychology screening record is completed in accordance with organisational requirements.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Referral to mental health professional is prepared and submitted in accordance with organisational requirements.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Verbal feedback is provided to mental health professional about the clients identified issues and concerns.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Individual psychology documents are updated, stored and/or returned in accordance with organisational privacy and security requirements.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Assessment must confirm the ability to:

use appropriate attending behaviours, effective interviewing micro-skills and questioning techniques

an ability to gather appropriate information for referral action and implement the outcomes of a psychological screen, and

complete and report activity outcomes accurately in accordance with relevant instructions

Consistency in performance

Competency should be demonstrated on at least four occasion including at least two different types of screening interviews

Context of and specific resources for assessment

Context of assessment

Competency should be assessed in the workplace or in a simulated workplace environment.

Specific resources for assessment

Access to:

Suitable environment for screening interview

Screening interview tools

Access to relevant psychological documents

Role players (clients)

Required Skills and Knowledge

This describes the essential skills and knowledge and their level, required for this unit.

Required Skills

Communicate detailed and technical testing procedures to individuals or groups

Literacy skills to clearly articulate administrative procedures and draft written reports

Numeracy skills to accurately analyse and validate psychometric test results

Organisational skills to manage own tasks within timeframes

Problem-solving skills to apply a broad range of problem-solving strategies to work outcomes

Self-management skills to consistently evaluate and monitor own performance

Facilitation skills to coordinate testing groups efficiently and effectively

Using information technology including common software packages such as word processing, spreadsheets and databases, e-mail, and customised electronic psychological testing and record keeping systems

Take notes whilst communicating effectively

Accurately observe and correctly interpret client behaviour

Communicate in a culturally sensitive and respectful manner

Maintain client confidentiality

Apply interviewing micro-skills

Apply first-aid to an injured persons

Apply organisational privacy and security requirements

Required Knowledge

ADF mental health technical manuals, policy, processes and procedures

Reporting requirements relating to observed client behaviour

Legislative requirements relating to collection, storage, disposal and release of psychological information

Psychological screening interview tools

Interviewing micro-skills

Verbal and non-verbal communication techniques

Cultural diversity

Culture and trauma management

Own cultural bias/beliefs

Principles of early intervention

Organisational codes of conduct, practices and ethics

Organisational and own scope of practice (limitations/boundaries)

Safe working policy and practices

Privacy and confidentiality policy and procedures

Duty of care

Symptoms of psychological distress

Self-care principles

Common mental health illnesses

Psycho-education strategies such as stress management, operational stress, critical incident mental health support, anger management, relaxation techniques, sleep and fatigue management, grief, trauma reactions, problem solving, alcohol and other drug abuse, suicide first aid

Referral options and procedures

Range Statement

The Range Statement relates to the Unit of Competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the Performance Criteria is detailed below.

Documents may include:

administrative applications

personal history profile

personal psych files and documents

psych referrals

psychology assessment record

psychology document folder

psychology reports

psychology test record

recruiting psychology report

Psychological screening questionnaires may include:

Alcohol Use Disorders Identification Test

Deployment experience questionnaire

Kessler 10 Questionnaire

Major Stressors Inventory

Post-Traumatic Stress Disorder Check List – Civilian

Traumatic Stress Exposure Scale – Revised

Screening interview tools may include:

Critical Incident Mental Health Support (CIMHS)

Post Operational Psychological Screening (POPS)

Return to Australia Psychological Screening (RTAPS)

Special Psychological Screening

Communication techniques may include:

active listening

asking questions in the interview

confrontation

direct and indirect questioning

encouragers

eye contact

intentional non-attending

non-verbal communication

paraphrasing content

perception checking

phrasing questions

qualities of voice

reflecting feeling/meaning

requests for clarification

summarising

tracking

Principles of screening interview may include:

client well-being

empathy

listening

no harm

resistance

respect

Referral options and screening outcomes may include:

feedback to client

immediate follow-up

provision of psycho-educational training

referral to a mental health professional

routine follow-up

Education or support options may include:

alcohol tobacco and other drugs preventative programs

anger management

grief reaction

problem solving

relaxation techniques

sleep hygiene

stress management